*,:before,:after{box-sizing:border-box}html,body,#root{height:100%;margin:0;padding:0;font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif}body{-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}input,button,select,textarea{font-family:inherit}a{color:inherit;text-decoration:none}:root{--bg-primary:#fff;--bg-secondary:#fafafa;--bg-tertiary:#f4f4f5;--border-color:#e5e5e8;--border-soft:#efeff1;--text-main:#1f2937;--text-muted:#6b7280;--text-light:#9ca3af;--brand-color:#4f46e5;--brand-hover:#3f3f46;--brand-soft:#f4f4f5;--ok-color:#4b8a6f;--ok-bg:#eef5f1;--warn-color:#b08a3e;--warn-bg:#f9f4e9;--danger-color:#b0524f;--danger-bg:#f8eeed;--info-color:#52525b;--info-bg:#f4f4f5;--prio-urgent-bg:#fdecec;--prio-urgent-text:#a3423f;--prio-high-bg:#fdf3e6;--prio-high-text:#a3763a;--prio-medium-bg:#eaf1f7;--prio-medium-text:#3f6482;--prio-low-bg:#f4f4f5;--prio-low-text:#71717a;--radius-sm:6px;--radius-md:8px;--shadow-soft:0 1px 2px #0000000a;--shadow-panel:0 8px 24px #00000014;--row-h:40px}.dash-root{background-color:var(--bg-secondary);height:100vh;color:var(--text-main);-webkit-font-smoothing:antialiased;flex-direction:column;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica,Arial,sans-serif;display:flex}.topbar{background-color:var(--bg-primary);border-bottom:1px solid var(--border-color);z-index:20;justify-content:space-between;align-items:center;height:56px;padding:0 16px;display:flex}.topbar-left,.topbar-right{align-items:center;gap:14px;display:flex}.topbar-menu{cursor:pointer;background:0 0;border:none;flex-direction:column;gap:4px;padding:4px;display:flex}.topbar-menu span{background-color:var(--text-light);border-radius:2px;width:16px;height:2px}.topbar-brand{align-items:center;gap:8px;display:flex}.brand-z{background-color:var(--text-main);color:#fff;border-radius:var(--radius-sm);justify-content:center;align-items:center;width:24px;height:24px;font-size:13px;font-weight:600;display:flex}.brand-text{color:var(--text-main);font-size:14px;font-weight:500}.topbar-portal{color:var(--text-muted);background-color:var(--bg-tertiary);border-radius:var(--radius-sm);cursor:pointer;align-items:center;gap:4px;padding:4px 8px;font-size:12px;font-weight:500;display:flex}.topbar-center{flex:1;max-width:440px;margin:0 24px}.topbar-search{background-color:var(--bg-secondary);border:1px solid var(--border-color);border-radius:var(--radius-md);color:var(--text-light);align-items:center;gap:8px;padding:6px 12px;display:flex}.topbar-search input{width:100%;color:var(--text-main);background:0 0;border:none;outline:none;font-size:13px}.topbar-action{color:var(--text-muted);cursor:pointer;background:0 0;border:none;border-radius:50%;padding:6px;display:flex;position:relative}.topbar-action:hover{background-color:var(--bg-tertiary);color:var(--text-main)}.notif-badge{background-color:var(--text-main);color:#fff;border-radius:10px;justify-content:center;align-items:center;min-width:14px;height:14px;padding:0 3px;font-size:10px;font-weight:600;display:flex;position:absolute;top:2px;right:2px}.topbar-avatar{background-color:var(--bg-tertiary);width:28px;height:28px;color:var(--text-main);cursor:pointer;border:1px solid var(--border-color);border-radius:50%;justify-content:center;align-items:center;font-size:13px;font-weight:600;display:flex}.topbar-profile{align-items:center;gap:6px;display:flex}.topbar-logout-btn{color:var(--text-muted);cursor:pointer;background:0 0;border:none;border-radius:50%;padding:6px;display:flex}.topbar-logout-btn:hover{background-color:var(--bg-tertiary);color:var(--danger-color)}.dash-body{flex:1;display:flex;overflow:hidden}.sidebar{background-color:var(--bg-primary);border-right:1px solid var(--border-color);flex-direction:column;transition:width .2s;display:flex;overflow-y:auto}.sidebar.open{width:216px}.sidebar.closed{width:56px}.sidebar-scroll{flex-direction:column;flex:1;display:flex;overflow-y:auto}.sidebar-footer{border-top:1px solid var(--border-color);flex-shrink:0;padding:10px 12px}.sidebar-nav{flex-direction:column;gap:2px;padding:8px;display:flex}.nav-item{border-radius:var(--radius-sm);color:var(--text-muted);cursor:pointer;text-align:left;background:0 0;border:none;align-items:center;gap:12px;width:100%;padding:8px 10px;display:flex}.nav-item:hover,.nav-item.active{background-color:var(--bg-tertiary);color:var(--text-main)}.nav-item.active{font-weight:600}.nav-icon{justify-content:center;align-items:center;display:flex}.nav-label{font-size:13px}.sidebar-views{border-top:1px solid var(--border-color);padding:12px 16px}.views-heading{text-transform:uppercase;color:var(--text-light);letter-spacing:.05em;margin:0 0 8px;font-size:11px;font-weight:600}.view-item{width:100%;color:var(--text-muted);border-radius:var(--radius-sm);cursor:pointer;text-align:left;background:0 0;border:none;align-items:center;gap:8px;padding:6px 8px;font-size:13px;display:flex}.view-item:hover,.view-item.active{background-color:var(--bg-tertiary);color:var(--text-main)}.view-item.active{font-weight:600}.view-dot{border-radius:50%;width:6px;height:6px}.view-count{color:var(--text-light);margin-left:auto;font-size:11px}.add-status-btn{color:var(--text-main);margin-top:4px;font-weight:500}.add-status-form{background-color:var(--bg-secondary);border-radius:var(--radius-sm);border:1px solid var(--border-color);flex-direction:column;gap:6px;margin-top:8px;padding:8px;display:flex}.add-status-form input[type=text]{border:1px solid var(--border-color);border-radius:4px;outline:none;width:100%;padding:4px 8px;font-size:12px}.add-status-row{align-items:center;gap:4px;display:flex}.add-status-save{background-color:var(--text-main);color:#fff;cursor:pointer;border:none;border-radius:4px;padding:4px 8px;font-size:11px;font-weight:500}.add-status-cancel{color:var(--text-light);cursor:pointer;background:0 0;border:none;padding:0 4px;font-size:16px}.email-integration-bar{background-color:var(--bg-secondary);border:1px solid var(--border-color);border-radius:var(--radius-md);margin-bottom:12px;padding:8px 10px}.eib-header{align-items:center;gap:8px;display:flex}.eib-dot{background-color:var(--ok-color);border-radius:50%;flex-shrink:0;width:7px;height:7px}.eib-dot.error{background-color:var(--danger-color)}.eib-dot.polling{background-color:var(--warn-color)}.eib-info{flex-direction:column;gap:1px;min-width:0;display:flex}.eib-label{color:var(--text-main);white-space:nowrap;text-overflow:ellipsis;font-size:11px;font-weight:600;overflow:hidden}.eib-status{color:var(--text-light);font-size:10px}.sidebar-user-strip{background-color:var(--bg-secondary);border:1px solid var(--border-color);border-radius:var(--radius-md);align-items:center;gap:8px;margin-bottom:12px;padding:8px 10px;display:flex}.sus-avatar{background-color:var(--text-main);color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:28px;height:28px;font-size:12px;font-weight:600;display:flex}.sus-info{flex-direction:column;flex:1;min-width:0;display:flex}.sus-name{color:var(--text-main);white-space:nowrap;text-overflow:ellipsis;font-size:12px;font-weight:600;overflow:hidden}.sus-dept{color:var(--text-muted);white-space:nowrap;text-overflow:ellipsis;font-size:11px;overflow:hidden}.sus-role{background-color:var(--bg-tertiary);color:var(--text-main);white-space:nowrap;border-radius:4px;flex-shrink:0;padding:2px 6px;font-size:10px;font-weight:500}.sidebar-temp-card{background:var(--bg-secondary);border:1px solid var(--border-color);border-radius:var(--radius-md);cursor:pointer;flex-direction:column;gap:6px;padding:8px 10px;display:flex}.sidebar-temp-row{justify-content:space-between;align-items:center;display:flex}.main-content{background-color:var(--bg-primary);flex-direction:column;flex:1;min-width:0;display:flex;overflow:hidden}.page-header{border-bottom:1px solid var(--border-color);padding:18px 24px 0}.page-title-row{justify-content:space-between;align-items:center;display:flex}.page-title{color:var(--text-main);margin:0;font-size:19px;font-weight:600}.page-sub{color:var(--text-muted);margin:3px 0 0;font-size:13px}.view-toggle{background-color:var(--bg-tertiary);border-radius:var(--radius-sm);padding:2px;display:flex}.view-toggle button{color:var(--text-muted);cursor:pointer;background:0 0;border:none;border-radius:4px;padding:4px 12px;font-size:12px;font-weight:500}.view-toggle button.active{background-color:var(--bg-primary);color:var(--text-main);box-shadow:var(--shadow-soft)}.new-ticket-btn{background-color:var(--text-main);color:#fff;border-radius:var(--radius-sm);cursor:pointer;border:none;align-items:center;gap:6px;padding:7px 14px;font-size:13px;font-weight:500;display:flex}.new-ticket-btn:hover{background-color:var(--brand-hover)}.stats-row{gap:8px;margin-top:16px;padding-bottom:12px;display:flex;overflow-x:auto}.stat-pill{background-color:var(--bg-primary);border:1px solid var(--border-color);cursor:pointer;white-space:nowrap;border-radius:20px;align-items:center;gap:6px;padding:5px 12px;display:flex}.stat-pill:hover{background-color:var(--bg-tertiary)}.stat-pill.active{background-color:var(--bg-tertiary);border-color:var(--text-light)}.stat-dot{background-color:var(--dot,var(--text-light));border-radius:50%;width:6px;height:6px}.stat-label{color:var(--text-main);font-size:12px;font-weight:500}.stat-count{color:var(--text-muted);background-color:#0000000a;border-radius:10px;padding:1px 6px;font-size:11px}.toolbar{background-color:var(--bg-secondary);border-bottom:1px solid var(--border-color);justify-content:space-between;align-items:center;padding:10px 24px;display:flex}.toolbar:empty,.toolbar-left:empty{display:none}.toolbar-right{gap:8px;margin-left:auto;display:flex}.toolbar-select{border:1px solid var(--border-color);border-radius:var(--radius-sm);color:var(--text-muted);cursor:pointer;background-color:#fff;outline:none;padding:4px 8px;font-size:12px}.table-pagination-layout{background-color:var(--bg-secondary);flex:1;align-items:stretch;gap:8px;min-height:0;padding:12px 16px 12px 24px;display:flex;overflow:hidden}.table-wrap{background-color:var(--bg-primary);border:1px solid var(--border-color);border-radius:var(--radius-md);flex:1;min-width:0;position:relative;overflow:auto}.ticket-table{border-collapse:separate;border-spacing:0;table-layout:fixed;text-align:left;width:100%}.ticket-table th{z-index:5;background-color:var(--bg-secondary);height:38px;color:var(--text-muted);text-transform:uppercase;letter-spacing:.04em;white-space:nowrap;text-overflow:ellipsis;vertical-align:middle;border-bottom:1px solid var(--border-color);border-right:1px solid var(--border-soft);padding:0 12px;font-size:11px;font-weight:600;position:sticky;top:0;overflow:hidden}.ticket-table th:last-child{border-right:none}.ticket-table th.sortable{cursor:pointer;-webkit-user-select:none;user-select:none}.ticket-table th.sortable:hover{color:var(--text-main)}.sort-arrow{margin-left:2px;font-size:10px}.ticket-table th.th-check{width:44px}.ticket-table th.th-id{width:112px}.ticket-table th.th-created{width:140px}.ticket-table th.th-subject{width:340px}.ticket-table th.th-customer{width:200px}.ticket-table th.th-orlink{width:130px}.ticket-table th.th-priority{width:92px}.ticket-table th.th-status{width:118px}.ticket-table th.th-agent{width:160px}.ticket-table th.th-path{width:240px}.ticket-table th.th-dept{width:110px}.ticket-table td{height:var(--row-h);color:var(--text-main);white-space:nowrap;text-overflow:ellipsis;vertical-align:middle;border-bottom:1px solid var(--border-soft);border-right:1px solid var(--border-soft);background-color:#0000;padding:0 12px;font-size:13px;overflow:hidden}.ticket-table td:last-child{border-right:none}.ticket-table tbody tr:last-child td{border-bottom:none}.th-check,.td-check{padding:0 0 0 16px!important}.td-check input,.th-check input{cursor:pointer}.ticket-row{cursor:pointer;background-color:var(--bg-primary)}.ticket-row:hover td{background-color:var(--bg-secondary)}.ticket-row.row-selected td{background-color:var(--bg-tertiary)!important}.ticket-row.unread .td-id,.ticket-row.unread .subject-text{font-weight:600}.ticket-table tbody tr.row-open td{background-color:#eef2ff!important}.ticket-table tbody tr.row-open td:first-child{box-shadow:inset 3px 0 0 0 var(--brand-color)}.ticket-table tbody tr.date-section-row td{background-color:var(--bg-secondary);border-right:none;border-bottom:1px solid var(--border-color);letter-spacing:.03em;text-transform:uppercase;height:30px;color:var(--text-muted);padding:0 16px;font-size:11.5px;font-weight:600}.date-section-dash{color:var(--text-light);margin:0 4px}.date-section-count{color:var(--text-light);font-weight:500}.td-id{color:var(--text-muted);font-variant-numeric:tabular-nums;position:relative;padding-left:20px!important}.unread-dot{background-color:var(--text-main);border-radius:50%;width:6px;height:6px;display:inline-block;position:absolute;top:50%;left:8px;transform:translateY(-50%)}.td-created{color:var(--text-muted);font-variant-numeric:tabular-nums;font-size:12px}.td-subject{padding-right:8px!important}.td-subject>span{width:100%}.subject-text{text-overflow:ellipsis;white-space:nowrap;min-width:0;color:var(--text-main);flex:auto;display:block;overflow:hidden}.td-customer-name,.td-orlink{color:var(--text-main)}.ticket-tag{background-color:var(--bg-tertiary);color:var(--text-muted);border-radius:4px;flex-shrink:0;align-items:center;margin-left:0;padding:1px 6px;font-size:10px;font-weight:500;line-height:1.5;display:inline-flex}.email-tag{background-color:var(--info-bg);color:var(--info-color);padding:1px 5px;font-size:0}.email-tag:before{content:"✉";font-size:11px}.new-badge{letter-spacing:.4px;text-transform:uppercase;background-color:var(--text-main)!important;color:#fff!important;border-radius:4px!important;padding:2px 6px!important;font-size:9px!important;font-weight:600!important}.contact-cell{align-items:center;gap:8px;min-width:0;display:flex}.contact-cell>div{min-width:0}.avatar-xs{background-color:var(--bg-tertiary);width:24px;height:24px;color:var(--text-main);border-radius:50%;justify-content:center;align-items:center;font-size:11px;font-weight:600;display:flex}.contact-name{white-space:nowrap;text-overflow:ellipsis;max-width:220px;font-size:13px;font-weight:500;overflow:hidden}.contact-account{color:var(--text-muted);white-space:nowrap;text-overflow:ellipsis;max-width:220px;margin-top:1px;font-size:11px;overflow:hidden}.priority-badge{white-space:nowrap;border-radius:4px;padding:2px 8px;font-size:11px;font-weight:600;display:inline-block}.status-badge{white-space:nowrap;border-radius:4px;align-items:center;gap:5px;padding:2px 8px;font-size:11px;font-weight:600;display:inline-flex}.status-dot{border-radius:50%;flex-shrink:0;width:5px;height:5px}.td-due{color:var(--text-muted)}.td-due.overdue{color:var(--danger-color);font-weight:600}.td-due.today{color:var(--warn-color);font-weight:600}.agent-avatar{background-color:var(--bg-tertiary);width:18px;height:18px;color:var(--text-main);vertical-align:middle;border-radius:50%;justify-content:center;align-items:center;margin-right:6px;font-size:10px;font-weight:600;display:inline-flex}.mine-badge{color:var(--text-muted);background-color:var(--bg-tertiary);border-radius:4px;margin-left:6px;padding:1px 5px;font-size:9px;font-weight:600}.unassigned{color:var(--text-light);font-style:italic}.dept-badge{text-overflow:ellipsis;white-space:nowrap;vertical-align:middle;background-color:var(--bg-secondary);max-width:100%;color:var(--text-muted);border:1px solid var(--border-color);border-radius:4px;padding:1px 6px;font-size:11px;display:inline-block;overflow:hidden}.td-assign-path{overflow:hidden}.empty-state{color:var(--text-light);flex-direction:column;justify-content:center;align-items:center;gap:8px;padding:80px 0;display:flex}.side-pagination{background-color:var(--bg-primary);border:1px solid var(--border-color);border-radius:var(--radius-md);flex-direction:column;flex-shrink:0;align-self:flex-start;align-items:center;gap:3px;min-width:40px;max-height:100%;padding:8px 4px;display:flex;overflow-y:auto}.page-nav-btn{border-radius:var(--radius-sm);border:1px solid var(--border-color);width:30px;height:30px;color:var(--text-muted);cursor:pointer;background:0 0;flex-shrink:0;justify-content:center;align-items:center;font-size:15px;transition:background .15s,color .15s;display:flex}.page-nav-btn:hover:not(:disabled){background-color:var(--text-main);color:#fff;border-color:var(--text-main)}.page-nav-btn:disabled{opacity:.3;cursor:default}.page-num-btn{border-radius:var(--radius-sm);width:30px;height:30px;color:var(--text-muted);cursor:pointer;background:0 0;border:1px solid #0000;flex-shrink:0;justify-content:center;align-items:center;font-size:11px;font-weight:500;transition:background .15s,color .15s;display:flex}.page-num-btn:hover:not(.active){background-color:var(--bg-tertiary);color:var(--text-main)}.page-num-btn.active{background-color:var(--text-main);color:#fff;border-color:var(--text-main);font-weight:600}.page-ellipsis{color:var(--text-light);padding:2px 0;font-size:12px;line-height:1}.page-info-side{color:var(--text-light);text-align:center;writing-mode:vertical-lr;letter-spacing:.3px;white-space:nowrap;margin-top:4px;font-size:9px;transform:rotate(180deg)}.pagination{border-top:1px solid var(--border-color);background-color:var(--bg-primary);flex-shrink:0;justify-content:space-between;align-items:center;padding:10px 24px;display:flex}.page-info{color:var(--text-muted);font-size:12px}.page-btns{gap:4px;display:flex}.page-btn{border:1px solid var(--border-color);cursor:pointer;color:var(--text-muted);background:#fff;border-radius:4px;padding:4px 10px;font-size:12px}.page-btn:hover:not(:disabled){background-color:var(--bg-secondary);color:var(--text-main)}.page-btn.active{background-color:var(--text-main);color:#fff;border-color:var(--text-main)}.page-btn:disabled{opacity:.5;cursor:not-allowed}.new-ticket-popup{z-index:9999;background-color:var(--text-main);color:#fafafa;border-radius:var(--radius-md);max-width:300px;box-shadow:var(--shadow-panel);cursor:pointer;align-items:flex-start;gap:12px;padding:14px 16px;animation:.25s ease-out slide-up-popup;display:flex;position:fixed;bottom:24px;right:24px}@keyframes slide-up-popup{0%{opacity:0;transform:translateY(16px)}to{opacity:1;transform:translateY(0)}}.ntp-icon{flex-shrink:0;margin-top:1px;font-size:20px}.ntp-body{flex-direction:column;flex:1;gap:2px;min-width:0;display:flex}.ntp-body strong{color:#fafafa;font-size:13px;font-weight:600}.ntp-body span{color:#d4d4d8;font-size:12px}.ntp-cta{margin-top:3px;text-decoration:underline;color:#e4e4e7!important;font-size:11px!important}.ntp-close{color:#a1a1aa;cursor:pointer;background:0 0;border:none;flex-shrink:0;padding:0;font-size:18px;line-height:1}.ntp-close:hover{color:#fafafa}.modal{background-color:var(--bg-primary);width:100%;max-width:520px;box-shadow:var(--shadow-panel);border-radius:12px;flex-direction:column;display:flex;overflow:hidden}.modal-body{flex-direction:column;gap:14px;max-height:70vh;padding:20px;display:flex;overflow-y:auto}.modal-row{gap:12px;display:flex}.modal-row .modal-field{flex:1}.modal-field input[type=text],.modal-field input[type=date],.modal-field input[type=tel],.modal-field textarea,.modal-field select{border:1px solid var(--border-color);border-radius:var(--radius-sm);width:100%;color:var(--text-main);box-sizing:border-box;background-color:#fff;outline:none;padding:8px 10px;font-family:inherit;font-size:13px}.modal-field input:focus,.modal-field select:focus,.modal-field textarea:focus{border-color:var(--text-muted)}.btn-primary,.btn-secondary{border-radius:var(--radius-sm);cursor:pointer;padding:7px 14px;font-size:13px;font-weight:500}.btn-primary:disabled{opacity:.5;cursor:not-allowed}.scroll-reveal{scrollbar-width:thin;scrollbar-color:transparent transparent;transition:scrollbar-color .3s}.scroll-reveal:hover,.scroll-reveal:focus-within,.scroll-reveal.is-scrolling{scrollbar-color:#d4d4d8 transparent}.scroll-reveal::-webkit-scrollbar{width:8px;height:8px}.scroll-reveal::-webkit-scrollbar-track{background:0 0}.scroll-reveal::-webkit-scrollbar-thumb{background-color:#0000;border-radius:10px;transition:background-color .3s}.scroll-reveal:hover::-webkit-scrollbar-thumb{background-color:#d4d4d8}.scroll-reveal:focus-within::-webkit-scrollbar-thumb{background-color:#d4d4d8}.scroll-reveal.is-scrolling::-webkit-scrollbar-thumb{background-color:#d4d4d8}.scroll-reveal::-webkit-scrollbar-thumb:hover{background-color:#a1a1aa}.sidebar::-webkit-scrollbar{width:4px}.modal-body::-webkit-scrollbar{width:4px}.sidebar::-webkit-scrollbar-track{background:0 0}.modal-body::-webkit-scrollbar-track{background:0 0}.sidebar::-webkit-scrollbar-thumb{background-color:#0000;border-radius:10px;transition:background-color .3s}.modal-body::-webkit-scrollbar-thumb{background-color:#0000;border-radius:10px;transition:background-color .3s}.sidebar:hover::-webkit-scrollbar-thumb{background-color:var(--border-color)}.modal-body:hover::-webkit-scrollbar-thumb{background-color:var(--border-color)}.sidebar,.modal-body{scrollbar-width:thin;scrollbar-color:transparent transparent}.sidebar:hover,.modal-body:hover{scrollbar-color:var(--border-color) transparent}.bell-wrap{position:relative}.bell-panel{border:1px solid var(--border-color);border-radius:var(--radius-md);width:340px;max-height:420px;box-shadow:var(--shadow-panel);z-index:60;background:#fff;flex-direction:column;animation:.15s ease-out bellPanelIn;display:flex;position:absolute;top:calc(100% + 10px);right:0;overflow:hidden}@keyframes bellPanelIn{0%{opacity:0;transform:translateY(-6px)}to{opacity:1;transform:translateY(0)}}.bell-panel-header{border-bottom:1px solid var(--border-color);color:var(--text-main);justify-content:space-between;align-items:center;padding:12px 14px;font-size:13.5px;font-weight:600;display:flex}.bell-clear-all{color:var(--text-muted);cursor:pointer;background:0 0;border:none;padding:2px 4px;font-size:12.5px;font-weight:600}.bell-clear-all:hover{color:var(--text-main);text-decoration:underline}.bell-panel-list{max-height:360px;overflow-y:auto}.bell-empty{text-align:center;color:var(--text-light);padding:28px 14px;font-size:13px}.bell-item{border-bottom:1px solid var(--bg-secondary);cursor:pointer;align-items:flex-start;gap:10px;padding:11px 14px;transition:background .12s;display:flex}.bell-item:hover{background:var(--bg-secondary)}.bell-item-icon{opacity:.75;flex-shrink:0;margin-top:2px;font-size:14px;line-height:1}.bell-item-body{flex-direction:column;flex:1;gap:2px;min-width:0;display:flex}.bell-item-title{color:var(--text-main);font-size:13px;font-weight:600}.bell-item-text{color:var(--text-muted);text-overflow:ellipsis;white-space:nowrap;font-size:12.5px;overflow:hidden}.bell-item-time{color:var(--text-light);margin-top:1px;font-size:11px}.bell-item-dismiss{color:var(--text-light);cursor:pointer;background:0 0;border:none;flex-shrink:0;padding:2px 4px;font-size:16px;line-height:1}.bell-item-dismiss:hover{color:var(--danger-color)}@media (width<=1024px){.topbar-center{max-width:300px;margin:0 12px}.sidebar.open{width:200px}.modal{max-width:480px}.bell-panel{width:320px}}@media (width<=768px){.topbar{padding:0 10px}.topbar-left,.topbar-right{gap:8px}.topbar-portal{display:none}.topbar-center{max-width:none;margin:0 8px}.brand-text{font-size:13px}.sidebar{z-index:40;box-shadow:var(--shadow-panel);transition:transform .2s;position:fixed;top:56px;bottom:0;left:0;transform:translate(-100%);width:240px!important}.sidebar.open{transform:translate(0)}.sidebar.closed{transform:translate(-100%)}.main-content{position:relative}.main-content:before{content:"";z-index:35;opacity:0;pointer-events:none;background:#18181b4d;transition:opacity .2s;position:fixed;inset:56px 0 0}.sidebar.open~.main-content:before{opacity:1;pointer-events:auto}.page-header{padding:14px 16px 0}.page-title-row{flex-direction:column;align-items:flex-start;gap:10px}.page-title-row>div:last-child{justify-content:space-between;width:100%}.stats-row{margin-top:12px}.toolbar{flex-direction:column;align-items:stretch;gap:8px;padding:10px 16px}.toolbar-right{flex-wrap:wrap;margin-left:0}.toolbar-select{flex:1;min-width:130px}.table-pagination-layout{flex-direction:column;padding:8px 12px}.table-pagination-layout .table-wrap{width:100%;max-height:60vh}.side-pagination{flex-flow:wrap;justify-content:center;align-self:auto;width:100%;max-height:none;margin-top:4px}.page-info-side{writing-mode:horizontal-tb;width:100%;margin-top:4px;transform:none}.pagination{flex-wrap:wrap;gap:6px;padding:10px 16px}.modal{max-width:92%}.modal-header,.modal-footer{padding:14px 16px}.modal-body{padding:16px}.modal-row{flex-direction:column;gap:14px}.new-ticket-popup{max-width:none;bottom:16px;left:16px;right:16px}.bell-panel{width:min(340px,100vw - 24px);right:-8px}}@media (width<=480px){.topbar-username,.brand-text strong{display:none}.stats-row{gap:6px}.stat-pill{padding:5px 10px}.contact-account,.new-ticket-btn span{display:none}.modal-header,.modal-body,.modal-footer{padding-left:14px;padding-right:14px}.bell-panel{width:calc(100vw - 16px);right:-16px}}:root{--bg-primary:#fff;--bg-secondary:#f8fafc;--bg-tertiary:#f1f5f9;--border-color:#e2e8f0;--text-main:#1e293b;--text-muted:#64748b;--text-light:#94a3b8;--brand-color:#2563eb;--brand-hover:#1d4ed8;--color-reply:#f0fdf4;--color-reply-border:#bbf7d0;--color-note:#fef9c3;--color-note-border:#fef08a;--prio-urgent-bg:#fee2e2;--prio-urgent-text:#991b1b;--prio-high-bg:#ffedd5;--prio-high-text:#c2410c;--prio-medium-bg:#e0f2fe;--prio-medium-text:#0369a1;--prio-low-bg:#f1f5f9;--prio-low-text:#475569}.td-root{background-color:var(--bg-secondary);height:100vh;color:var(--text-main);-webkit-font-smoothing:antialiased;flex-direction:column;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica,Arial,sans-serif;display:flex}.td-topbar{background-color:var(--bg-primary);border-bottom:1px solid var(--border-color);z-index:10;justify-content:space-between;align-items:center;height:56px;padding:0 16px;display:flex}.td-topbar-left,.td-topbar-right{align-items:center;gap:12px;display:flex}.td-topbar-center{align-items:center;gap:8px;max-width:45%;display:flex}.td-back{color:var(--text-muted);cursor:pointer;background:0 0;border:none;border-radius:6px;align-items:center;gap:6px;padding:6px 10px;font-size:13px;font-weight:500;transition:all .2s;display:flex}.td-back:hover{background-color:var(--bg-tertiary);color:var(--text-main)}.td-sep{background-color:var(--border-color);width:1px;height:16px}.td-brand{align-items:center;gap:6px;display:flex}.brand-z.sm{background-color:var(--brand-color);color:#fff;border-radius:4px;justify-content:center;align-items:center;width:22px;height:22px;font-size:13px;font-weight:800;display:flex}.brand-text{color:var(--text-muted);font-size:13px}.td-id{color:var(--text-muted);background-color:var(--bg-tertiary);border-radius:4px;padding:2px 6px;font-size:12px;font-weight:600}.td-subject-top{white-space:nowrap;text-overflow:ellipsis;color:var(--text-main);font-size:14px;font-weight:600;overflow:hidden}.td-action-btn{border:1px solid var(--border-color);color:var(--text-muted);cursor:pointer;background:#fff;border-radius:6px;align-items:center;gap:6px;padding:6px 12px;font-size:13px;font-weight:500;display:flex}.td-action-btn:hover{background-color:var(--bg-secondary);border-color:var(--text-light)}.td-status-select{cursor:pointer;border:1px solid #0000;border-radius:6px;outline:none;padding:5px 12px;font-size:13px;font-weight:600}.topbar-avatar.sm{color:#4338ca;background-color:#e0e7ff;border-radius:50%;justify-content:center;align-items:center;width:28px;height:28px;font-size:13px;font-weight:600;display:flex}.td-body{flex:1;display:flex;overflow:hidden}.td-main{background-color:var(--bg-primary);border-right:1px solid var(--border-color);flex-direction:column;width:78%;display:flex}.td-sidebar{background-color:var(--bg-secondary);flex-direction:column;width:22%;display:flex;overflow-y:auto}.td-tabs{border-bottom:1px solid var(--border-color);background-color:var(--bg-primary);gap:4px;padding:8px 16px 0;display:flex}.td-tab{color:var(--text-muted);cursor:pointer;background:0 0;border:none;border-bottom:2px solid #0000;align-items:center;gap:8px;margin-bottom:-1px;padding:10px 16px;font-size:13px;font-weight:500;display:flex}.td-tab:hover{color:var(--text-main)}.td-tab.active{color:var(--brand-color);border-bottom-color:var(--brand-color);font-weight:600}.tab-count{background-color:var(--bg-tertiary);color:var(--text-muted);border-radius:10px;padding:1px 6px;font-size:11px;font-weight:500}.td-tab.active .tab-count{color:var(--brand-color);background-color:#dbeafe}.td-conversation{flex-direction:column;flex:1;display:flex;overflow:hidden}.conv-thread{flex-direction:column;flex:1;gap:16px;padding:20px;display:flex;overflow-y:auto}.email-msg{background-color:var(--bg-primary);border:1px solid var(--border-color);border-radius:8px;padding:16px;box-shadow:0 1px 2px #00000005}.email-msg.agent{background-color:#f0fdf466;border-color:#bbf7d099}.email-header{border-bottom:1px solid var(--border-color);margin-bottom:12px;padding-bottom:12px}.email-from-row{align-items:center;gap:10px;margin-bottom:6px;display:flex}.msg-av{color:#c2410c;background-color:#ffedd5;border-radius:50%;justify-content:center;align-items:center;width:32px;height:32px;font-size:13px;font-weight:600;display:flex}.msg-av.agent-av{color:#1e40af;background-color:#dbeafe}.email-from-info{flex-direction:column;flex:1;display:flex}.email-from-name{font-size:13px;font-weight:600}.email-from-role{color:var(--text-muted);font-size:11px}.email-time{color:var(--text-light);font-size:12px}.email-meta-row{color:var(--text-muted);gap:6px;margin-left:42px;font-size:12px;display:flex}.email-meta-val{color:var(--text-main)}.email-body{color:#334155;padding-left:42px;font-size:14px;line-height:1.5}.email-body p{white-space:pre-line;margin:0 0 8px}.email-body-html-wrap{border:1px solid var(--border-color);background-color:var(--bg-primary);border-radius:8px;max-height:480px;padding:14px 16px;overflow:hidden auto}.email-body-html{max-width:100%;color:var(--text-main);word-break:break-word;overflow-wrap:anywhere;font-family:inherit;font-size:13.5px;line-height:1.55}.email-body-html img{border-radius:4px;display:inline-block;max-width:100%!important;height:auto!important}.email-body-html table{border-collapse:collapse;font-size:12.5px;table-layout:auto!important;width:auto!important;min-width:0!important;max-width:100%!important}.email-body-html td,.email-body-html th{overflow-wrap:anywhere;max-width:260px;padding:4px 8px;white-space:normal!important;border-color:var(--border-color)!important}.email-body-html a{color:var(--brand-color);word-break:break-all;text-decoration:underline}.email-body-html blockquote{border-left:3px solid var(--border-color);color:var(--text-muted);margin:8px 0;padding-left:12px}.email-body-html-wrap::-webkit-scrollbar{width:8px}.email-body-html-wrap::-webkit-scrollbar-thumb{background:var(--border-color);border-radius:8px}.email-body-html-wrap::-webkit-scrollbar-track{background:0 0}.reply-composer{border-top:1px solid var(--border-color);background-color:var(--bg-primary);padding:16px}.composer-tabs{gap:8px;margin-bottom:10px;display:flex}.composer-tab{color:var(--text-muted);cursor:pointer;background:0 0;border:none;border-radius:4px;padding:6px 12px;font-size:12px;font-weight:600}.composer-tab.active{background-color:var(--bg-tertiary);color:var(--text-main)}.composer-tab.note.active{color:#713f12;background-color:#fef9c3}.composer-body{border:1px solid var(--border-color);background:var(--bg-primary);border-radius:8px;transition:border-color .2s;overflow:hidden}.composer-body:focus-within{border-color:var(--brand-color)}.composer-body.note-mode{border-color:var(--color-note-border);background-color:#fefaec}.composer-body.note-mode:focus-within{border-color:#eab308}.composer-to{border-bottom:1px solid var(--border-color);color:var(--text-muted);background-color:var(--bg-secondary);align-items:center;gap:8px;padding:8px 12px;font-size:12px;display:flex}.composer-to-val{color:var(--text-main);font-weight:500}.note-banner{font-weight:500;color:#713f12!important;border-bottom:1px solid var(--color-note-border)!important;background-color:#fef9c3!important}.composer-textarea{resize:vertical;box-sizing:border-box;background:0 0;border:none;outline:none;width:100%;padding:12px;font-family:inherit;font-size:14px;line-height:1.5}.composer-footer{background:#00000003;border-top:1px solid #0000000a;justify-content:space-between;align-items:center;padding:8px 12px;display:flex}.composer-actions-left{gap:4px;display:flex}.composer-icon-btn{color:var(--text-muted);cursor:pointer;background:0 0;border:none;border-radius:4px;padding:6px;display:flex}.composer-icon-btn:hover{background-color:var(--bg-tertiary);color:var(--text-main)}.send-btn{background-color:var(--brand-color);color:#fff;cursor:pointer;border:none;border-radius:6px;align-items:center;gap:6px;padding:6px 14px;font-size:13px;font-weight:500;display:flex}.send-btn:hover{background-color:var(--brand-hover)}.send-btn:disabled{background-color:var(--border-color);color:var(--text-light);cursor:not-allowed}.send-btn.note-btn{color:#451a03;background-color:#eab308}.send-btn.note-btn:hover{background-color:#ca8a04}.send-btn.note-btn:disabled{background-color:var(--border-color);color:var(--text-light)}.note-card{background-color:#fefecb;border:1px solid #fef08a;border-radius:8px;padding:14px}.note-header{align-items:center;gap:8px;margin-bottom:8px;font-size:12px;display:flex}.note-av{color:#fff;background-color:#ca8a04;border-radius:50%;justify-content:center;align-items:center;width:22px;height:22px;font-weight:600;display:flex}.note-author{color:#451a03;font-weight:600}.note-time{color:#713f12;opacity:.8;margin-left:auto}.note-text{color:#451a03;white-space:pre-wrap;margin:0;font-size:13.5px;line-height:1.4}.history-item{gap:14px;padding-bottom:14px;display:flex;position:relative}.history-line{background-color:var(--border-color);width:2px;position:absolute;top:12px;bottom:-6px;left:5px}.history-item:last-child .history-line{display:none}.history-dot{background-color:var(--bg-primary);border:2px solid var(--text-light);z-index:1;border-radius:50%;width:12px;height:12px;margin-top:3px}.history-content{flex-direction:column;gap:2px;display:flex}.history-event{color:var(--text-main);font-size:13px;font-weight:500}.history-by{color:var(--text-muted);font-size:11px}.empty-tab{color:var(--text-light);flex-direction:column;justify-content:center;align-items:center;gap:8px;padding:60px 0;display:flex}.tds-header{border-bottom:1px solid var(--border-color);align-items:center;gap:12px;padding:16px;display:flex;position:relative}.tds-avatar{width:40px;height:40px;color:var(--text-main);background-color:#e2e8f0;border-radius:50%;justify-content:center;align-items:center;font-size:16px;font-weight:600;display:flex}.tds-name{color:var(--text-main);font-size:14px;font-weight:600}.tds-account{color:var(--text-muted);margin-top:2px;font-size:12px}.tds-edit-btn{color:var(--text-muted);cursor:pointer;background:0 0;border:none;border-radius:4px;padding:6px;position:absolute;top:16px;right:16px}.tds-edit-btn:hover{background-color:var(--border-color);color:var(--text-main)}.tds-fields{flex-direction:column;gap:12px;padding:16px;display:flex}.tds-section-title{text-transform:uppercase;letter-spacing:.05em;color:var(--text-light);margin-top:4px;font-size:11px;font-weight:700}.tds-field{justify-content:space-between;font-size:13px;line-height:1.4;display:flex}.tds-field>span:first-child{color:var(--text-muted)}.tds-field>span:last-child,.tds-field>a{color:var(--text-main);text-align:right;word-break:break-all;max-width:65%;font-weight:500}.tds-link{text-decoration:none;color:var(--brand-color)!important}.tds-link:hover{text-decoration:underline}.tds-status{align-items:center;display:inline-flex;font-weight:600!important}.priority-badge{border-radius:4px;padding:2px 8px;font-size:11px;font-weight:600}.priority-badge.urgent{background-color:var(--prio-urgent-bg);color:var(--prio-urgent-text)}.priority-badge.high{background-color:var(--prio-high-bg);color:var(--prio-high-text)}.priority-badge.medium{background-color:var(--prio-medium-bg);color:var(--prio-medium-text)}.priority-badge.low{background-color:var(--prio-low-bg);color:var(--prio-low-text)}.tds-due-row{align-items:center;gap:6px;display:flex}.overdue-text{font-weight:600;color:#dc2626!important}.tds-edit-inline{color:var(--text-light);cursor:pointer;background:0 0;border:none;padding:2px;display:flex}.tds-edit-inline:hover{color:var(--text-main)}.due-input{border:1px solid var(--border-color);border-radius:4px;width:100%;margin-top:4px;padding:5px;font-size:12px}.tds-quick-select{border:1px solid var(--border-color);background-color:var(--bg-primary);width:100%;color:var(--text-main);cursor:pointer;border-radius:6px;outline:none;padding:6px 10px;font-size:13px}.tds-quick-select:hover{border-color:var(--text-light)}.edit-field{flex-direction:column;gap:4px;display:flex}.edit-field label{color:var(--text-muted);font-size:12px;font-weight:500}.edit-field input{border:1px solid var(--border-color);border-radius:6px;outline:none;padding:6px 10px;font-size:13px}.edit-field input:focus{border-color:var(--brand-color)}.edit-actions{justify-content:flex-end;gap:8px;margin-top:8px;display:flex}.btn-primary,.btn-secondary{cursor:pointer;border-radius:6px;padding:6px 12px;font-size:13px;font-weight:500}.btn-primary{background-color:var(--brand-color);color:#fff;border:none}.btn-primary:hover{background-color:var(--brand-hover)}.btn-secondary{border:1px solid var(--border-color);color:var(--text-muted);background:#fff}.btn-secondary:hover{background:var(--bg-secondary);color:var(--text-main)}.btn-primary.sm,.btn-secondary.sm{padding:4px 10px;font-size:12px}.modal-overlay{z-index:100;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);background-color:#0f172a4d;justify-content:center;align-items:center;display:flex;position:fixed;inset:0}.modal.sm{background-color:var(--bg-primary);border-radius:12px;flex-direction:column;width:100%;max-width:400px;display:flex;overflow:hidden;box-shadow:0 20px 25px -5px #0000001a,0 10px 10px -5px #0000000a}.modal-header{border-bottom:1px solid var(--border-color);justify-content:space-between;align-items:center;padding:16px;display:flex}.modal-header h2{color:var(--text-main);margin:0;font-size:15px;font-weight:600}.modal-close{color:var(--text-light);cursor:pointer;background:0 0;border:none;font-size:20px}.modal-close:hover{color:var(--text-main)}.modal-body{flex-direction:column;gap:14px;padding:16px;display:flex}.modal-field{flex-direction:column;gap:6px;display:flex}.modal-field label{color:var(--text-muted);font-size:12px;font-weight:500}.modal-field select{border:1px solid var(--border-color);background-color:#fff;border-radius:6px;outline:none;width:100%;padding:8px;font-size:13px}.modal-footer{background-color:var(--bg-secondary);border-top:1px solid var(--border-color);justify-content:flex-end;gap:8px;padding:12px 16px;display:flex}